Spiros P. Gounaris: search on Z-Library

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1

Relational key account management: Building key account management effectiveness through structural reformations and relationship management skills

Gounaris, Spiros, Tzempelikos, Nektarios

Journal:

Industrial Marketing Management

Year:

2014

Language:

english

File:

PDF, 517 KB

english, 2014

2

Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale

Gounaris, Spiros

Journal:

Journal of Services Marketing

Year:

2005

Language:

english

File:

PDF, 413 KB

english, 2005

3

Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship

Gounaris, Spiros P., Venetis, Karin

Journal:

Journal of Services Marketing

Year:

2002

Language:

english

File:

PDF, 189 KB

english, 2002

4

The Relationships of Customer-Perceived Value, Satisfaction, Loyalty and Behavioral Intentions

Gounaris, Spiros P., Tzempelikos, Nektarios A., Chatzipanagiotou, Kalliopi

Journal:

Journal of Relationship Marketing

Year:

2007

Language:

english

File:

PDF, 828 KB

english, 2007

5

Antecedents and consequences of brand loyalty: An empirical study

Gounaris, Spiros, Stathakopoulos, Vlasis

Journal:

Journal of Brand Management

Year:

2004

Language:

english

File:

PDF, 388 KB

english, 2004

6

Trust and commitment influences on customer retention: insights from business-to-business services

Spiros P. Gounaris

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 241 KB

english, 2005

7

Linking key account management practices to performance outcomes

Tzempelikos, Nektarios, Gounaris, Spiros

Journal:

Industrial Marketing Management

Year:

2015

Language:

english

File:

PDF, 488 KB

english, 2015

8

Service blueprinting and BPMN: a comparison

Gounaris, Spiros, Milton, Simon K., Johnson, Lester W.

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 439 KB

english, 2012

9

Internal market orientation determinants of employee brand enactment

Boukis, Achilleas, Gounaris, Spiros, Lings, Ian

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 279 KB

english, 2017

10

Antecedents of internal marketing practice: some preliminary empirical evidence

Gounaris, Spiros

Journal:

International Journal of Service Industry Management

Year:

2008

Language:

english

File:

PDF, 188 KB

english, 2008

11

The role of employee job satisfaction in strengthening customer repurchase intentions

Gounaris, Spiros, Boukis, Achilleas

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 186 KB

english, 2013

12

An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping

Gounaris, Spiros, Dimitriadis, Sergios, Stathakopoulos, Vlasis

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 261 KB

english, 2010

13

The notion of internal market orientation and employee job satisfaction: some preliminary evidence

Gounaris, Spiros

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 353 KB

english, 2008

14

Marketing orientation and its determinants: an empirical analysis

Avlonitis, George J., Gounaris, Spiros P.

Journal:

European Journal of Marketing

Year:

1999

Language:

english

File:

PDF, 207 KB

english, 1999

15

Hospitality servicescape effects on customer-employee interactions: A multilevel study

Kaminakis, Kostas, Karantinou, Kalipso, Koritos, Christos, Gounaris, Spiros

Journal:

Tourism Management

Year:

2019

Language:

english

File:

PDF, 858 KB

english, 2019

16

Internal market orientation adoption and new service development (NSD): gearing up the internal performance of NSD teams

Gounaris, Spiros, Chryssochoidis, George, Boukis, Achilleas

Journal:

European Journal of Marketing

Year:

2020

File:

PDF, 465 KB

2020

17

Marketing orientation and company performance: Industrial vs. consumer goods companies

George J. Avlonitis, Spiros P. Gounaris

Journal:

Industrial Marketing Management

Year:

1997

Language:

english

File:

PDF, 1.61 MB

english, 1997

18

Person–place congruency in the Internet Banking context

Spiros Gounaris, Christos Koritos, Katerina Vassilikopoulou

Journal:

Journal of Business Research

Year:

2010

Language:

english

File:

PDF, 274 KB

english, 2010

19

Behavioural responses to customer satisfaction: an empirical study

Athanassopoulos, Antreas, Gounaris, Spiros, Stathakopoulos, Vlassis

Journal:

European Journal of Marketing

Year:

2001

Language:

english

File:

PDF, 398 KB

english, 2001

20

Key Account Management Orientation and Its Implications: A Conceptual and Empirical Examination

Gounaris, Spiros, Tzempelikos, Nektarios

Journal:

Journal of Business-to-Business Marketing

Year:

2013

Language:

english

File:

PDF, 284 KB

english, 2013

21

Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm

Boukis, Achilleas, Gounaris, Spiros

Journal:

Journal of Services Marketing

Year:

2014

Language:

english

File:

PDF, 288 KB

english, 2014

22

Product development in UK retail banking

Gounaris, Spiros, Slattery, David J., Nellis, Joseph G.

Journal:

International Journal of Bank Marketing

Year:

2005

Language:

english

File:

PDF, 276 KB

english, 2005

23

Assessing service quality on the Web: evidence from business‐to‐consumer portals

Gounaris, Spiros, Dimitriadis, Sergios

Journal:

Journal of Services Marketing

Year:

2003

Language:

english

File:

PDF, 300 KB

english, 2003

24

Uncovering the keys to successful service elimination: “Project ServDrop”

Gounaris, Spiros P., Avlonitis, George J., Papastathopoulou, Paulina G.

Journal:

Journal of Services Marketing

Year:

2006

Language:

english

File:

PDF, 162 KB

english, 2006

25

The service elimination decision‐making during the service life cycle

Papastathopoulou, Paulina, Gounaris, Spiros P., Avlonitis, George J.

Journal:

European Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 267 KB

english, 2012

26

Investigating international strategic brand management and export performance outcomes in the B2B context

Pyper, Keith, Doherty, Anne Marie, Gounaris, Spiros, Wilson, Alan

Journal:

International Marketing Review

Year:

2020

File:

PDF, 302 KB

2020

27

An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios

George J. Avlonitis, Paulina G. Papastathopoulou, Spiros P. Gounaris

Journal:

Journal of Product Innovation Management

Year:

2001

File:

PDF, 4.96 MB

2001

28

Internal-market orientation and its measurement

Spiros P. Gounaris

Journal:

Journal of Business Research

Year:

2006

Language:

english

File:

PDF, 404 KB

english, 2006

29

An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios

George J Avlonitis, Paulina G Papastathopoulou, Spiros P Gounaris

Journal:

Journal of Product Innovation Management

Year:

2001

Language:

english

File:

PDF, 297 KB

english, 2001

30

Adoption of Technologically Based Innovations: The Neglected Role of Bounded Rationality

Spiros Gounaris, Christos D. Koritos

Journal:

Journal of Product Innovation Management

Year:

2012

Language:

english

File:

PDF, 233 KB

english, 2012

31

Antecedents of Perceived Quality in the Context of Internet Retail Stores

Gounaris, Spiros, Dimitriadis, Sergios, Stathakopoulos, Vlasis

Journal:

Journal of Marketing Management

Year:

2005

Language:

english

File:

PDF, 317 KB

english, 2005

32

How to reduce the negative impact of customer non-compliance: an empirical study

Kostopoulos, Giannis, Gounaris, Spiros, Rizomyliotis, Ioannis

Journal:

Journal of Strategic Marketing

Year:

2014

Language:

english

File:

PDF, 192 KB

english, 2014

33

Approaching Key Account Management from a long-term perspective

Tzempelikos, Nektarios, Gounaris, Spiros

Journal:

Journal of Strategic Marketing

Year:

2013

Language:

english

File:

PDF, 158 KB

english, 2013

34

Internal‐market orientation: a misconceived aspect of marketing theory

Gounaris, Spiros, Vassilikopoulou, Aikaterini, Chatzipanagiotou, Kalliopi C.

Journal:

European Journal of Marketing

Year:

2010

Language:

english

File:

PDF, 286 KB

english, 2010

35

Service blueprinting effectiveness: drivers of success

Gounaris, Spiros, Kostopoulos, Giannis, Gounaris, Spiros, Boukis, Achilleas

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 213 KB

english, 2012

36

Successful new‐to‐the‐market versus “me‐too” retail financial services

Papastathopoulou, Paulina G., Gounaris, Spiros P., Avlonitis, George J.

Journal:

International Journal of Bank Marketing

Year:

2006

Language:

english

File:

PDF, 155 KB

english, 2006

37

Pricing objectives over the service life cycle: some empirical evidence

Avlonitis, George J., Indounas, Kostis A., Gounaris, Spiros P.

Journal:

European Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 107 KB

english, 2005

38

Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption

Gounaris, Spiros P, Koritos, Christos D

Journal:

Journal of Financial Services Marketing

Year:

2008

Language:

english

File:

PDF, 191 KB

english, 2008

39

Customer Satisfaction and Market Share: What Is the Missing Link?

Gounaris, Spiros P., Avlonitis, George J., Kouremenos, Athanassios, Papavassiliou, Nikolaos, Papastathopoulou, Paullina

Journal:

Journal of Euromarketing

Year:

2002

Language:

english

File:

PDF, 221 KB

english, 2002

40

Viewpoint

Gounaris, Spiros

Journal:

Journal of Business & Industrial Marketing

Year:

2020

File:

PDF, 56 KB

2020

41

The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers

Gounaris, Spiros, Duman Kurt, Sumeyra, Atrek, Banu

Journal:

Managing Service Quality

Year:

2012

Language:

english

File:

PDF, 174 KB

english, 2012

42

American consumers' attitudes towards commercial banks

Gounaris, Spiros, Kaynak, Erdener, Harcar, Talha D.

Journal:

International Journal of Bank Marketing

Year:

2005

Language:

english

File:

PDF, 153 KB

english, 2005

43

Antecedents to perceived service quality: an exploratory study in the banking industry

Gounaris, Spiros P., Stathakopoulos, Vlassis, Athanassopoulos, Antreas D.

Journal:

International Journal of Bank Marketing

Year:

2003

Language:

english

File:

PDF, 536 KB

english, 2003

44

Market orientation development: a comparison of industrial vs consumer goods companies

Gounaris, Spiros P., Avlonitis, George J.

Journal:

Journal of Business & Industrial Marketing

Year:

2001

Language:

english

File:

PDF, 369 KB

english, 2001

45

Re‐engineering service quality process mapping: e‐banking process

Gounaris, Spiros, Akamavi, Raphaël K.

Journal:

International Journal of Bank Marketing

Year:

2005

Language:

english

File:

PDF, 664 KB

english, 2005

46

Investigating the drivers of internet banking adoption decision

Gounaris, Spiros, Koritos, Christos

Journal:

International Journal of Bank Marketing

Year:

2008

Language:

english

File:

PDF, 253 KB

english, 2008

47

Mesenchymal stem cells improve healing of the cornea after alkali injury

Almaliotis, Diamantis, Koliakos, Georgios, Papakonstantinou, Eleni, Komnenou, Anastasia, Thomas, Angelos, Petrakis, Spiros, Nakos, Ilias, Gounari, Eleni, Karampatakis, Vasileios

Journal:

Graefe's Archive for Clinical and Experimental Ophthalmology

Year:

2015

Language:

english

File:

PDF, 1.94 MB

english, 2015

48

Measuring the effectiveness of marketing information systems

Gounaris, Spiros P., Panigyrakis, George G., Chatzipanagiotou, Kalliopi C.

Journal:

Marketing Intelligence & Planning

Year:

2007

Language:

english

File:

PDF, 225 KB

english, 2007

49

Assessing the importance of the development activities for successful new services: does innovativeness matter?

Gounaris, Spiros P., Papastathopoulou, Paulina G., Avlonitis, George J.

Journal:

International Journal of Bank Marketing

Year:

2003

Language:

english

File:

PDF, 216 KB

english, 2003

50

Managing a firm's behavior through market orientation development: some empirical findings

Gounaris, Spiros P., Avlonitis, George J., Papastathopoulou, Paulina

Journal:

European Journal of Marketing

Year:

2004

Language:

english

File:

PDF, 317 KB

english, 2004

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